Customer Care

Returns & Exchanges

Need to return, exchange, or report an issue with your order? Here's how our return process works and what to do next.

7 Day Return Window

Returns must be requested within 7 days of delivery.

At You Gotta Love Florida, we want you to love what you ordered. If something is not right, we'll do our best to help within the policy below.

Effective Date: May 8, 2026Last Updated: May 8, 2026

Start a Return or Exchange

Have your order number, item name, reason for the request, and photos ready if your item arrived damaged or incorrect.

Review full policy

Before You Start

Here are the key things to know before submitting a return or exchange request.

7 Day Window

Requests must be submitted within 7 days of delivery.

Original Condition

Items must be unused, unworn, unwashed, and in original condition.

Final Sale Items

Limited run items, discontinued items, stickers, prints, and final sale items are not returnable unless damaged, defective, or incorrect.

Use the Form

Submit the return or exchange form on this page so we have everything needed to review your request.

How to start a return

Follow these four steps and we'll take it from there.

  1. Submit the Form

    Complete the return request form within 7 days of delivery.

  2. Include Your Details

    Add your order number, item, reason for return, and photos if needed.

  3. Wait for Approval

    We'll review your request and confirm the next step.

  4. Ship It Back

    If approved, send the item back using a trackable shipping method.

Customers are responsible for return shipping unless YGLF approves otherwise in writing.

Order Support Form

Need help with an order? Use this form for returns, exchanges, damaged items, missing packages, cancellation requests, or general order questions. Please include as much detail as possible so we can review your request quickly.

Before you submit

Have your order number ready. For damaged, defective, or incorrect items, upload clear photos of the item and packaging when prompted.

We'll only use this information to review and respond to your order support request.

Return & Exchange Details

Tap a topic below to review the full policy for returns, exchanges, damaged items, cancellations, and shipping issues.

Return Eligibility7 day window, item condition requirements, and what to include with your request.

Return window: Submit requests within 7 days of delivery.

Include in your request:

  • Your name and order number
  • Item name and reason for the request
  • Photo links if the item is damaged, defective, or incorrect

To be eligible, items must be unused, unworn, unwashed, and in original condition with tags or included materials when applicable.

Items that do not meet these conditions may not be accepted.

Refunds, Exchanges & Store CreditWhat we can offer after review and how long approved refunds may take.

Depending on the situation, we may offer a refund, exchange, or store credit.

  • Approved refunds are typically issued in 1 to 2 business days
  • Posting time may vary by bank or card issuer
  • Exchanges are subject to stock availability

If a requested replacement is out of stock, we may provide a refund or store credit instead.

Final Sale ItemsItems that cannot be returned unless they arrive damaged, defective, or incorrect.

Some products are final sale and are not eligible for standard returns or exchanges.

  • Limited run and discontinued items
  • Stickers and prints
  • Sale or clearance items marked final sale
  • Any listing explicitly marked “final sale”

Please review each product listing carefully before purchase.

Damaged, Defective or Incorrect ItemsHow to report issues and what documentation is required.

Submit your support request within 7 days of delivery.

  • Order number
  • Short description of what happened
  • Clear photos of item and packaging

Photo proof is required for damaged, defective, or incorrect item claims.

Order CancellationsCancellation timing and reasons orders may be canceled.

Orders may be canceled within 24 hours of placement.

Orders cannot be canceled once shipped.

We may also cancel orders for inventory errors, fraud risk, payment issues, pricing mistakes, or other business reasons.

Made to Order & Preorder ItemsSpecial processing timelines and policy differences for made-to-order items.

Some products may be made to order or sold as preorder items.

These products can have different processing windows, cancellation limits, or return rules.

Product pages will list special terms when they apply.

Missing PackagesWhat to do when tracking shows delivered or a shipment appears lost.

Once handed to USPS, shipments are under carrier handling and delivery control.

If tracking shows delivered, check with household members, neighbors, building staff, mailrooms, and your local post office.

If USPS cannot locate or approve a claim, YGLF is not responsible for replacement or refund.

Wrong Shipping AddressAddress responsibility and potential re-shipping costs.

Customers are responsible for entering a complete and correct shipping address.

Incorrect address entries can cause delays, returns, and delivery issues outside of YGLF control.

If a package is returned due to address errors, additional shipping charges may apply.

Ready to submit your request?

Use the order support form so we can review your details and get back to you with the right next step.

Back to Order Support Form

Important Note

Final Sale Reminder

Please double check limited run items, discontinued items, stickers, prints, sale items, clearance items, and products marked final sale before ordering.

These items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Order Help

Still need help?

Use the Order Support Form for returns, exchanges, damaged items, missing packages, cancellations, or general order questions.

Go to Order Support Form

Have your order number ready so we can review your request faster.